[at-l] REI and LL Bean

[David Addleton]

I just told your story to my OTHER daughter who, at the time, was wearing
some REI boots. She says she's going to wear her REI boots every time she
visits an REI store from now on!!!

On 12/15/06, Mara Factor <m_factor at hotmail.com> wrote:
>
> I've had good experiences from REI, too.  Items (hiking poles, goretex
> jackets, shorts etc) replaced no questions asked...  Just go pull a
> replacement off the rack and leave the old one with customer support
> please.
>
> LL Bean also has a similarly good reputation though...  I know AT
> thruhikers
> using their shoes that have had Bean replace blown shoes as they've
> thruhiked.
>
> Even more amazing was a friend of mine who was wandering around LL Bean
> doing some shopping.  One of the salepeople approached her and mentioned
> that LL Bean would be happy to replace her shoes.  Huh?  She hadn't
> thought
> about it, but when she had put her shoes on, she put on an ancient pair of
> Bean shoes - you know, the kind handed down to her that were 20+ years old
> with a few blown seams.  She wasn't even in the shoe department when that
> happened.  She tried to refuse but thanks to that observant employee, she
> ended up walking out in a brand new pair.
>
> Mara
> Stitches, AT99
> ______________________________________________________________
> Visit my Travels and Trails web site at:
> http://friends.backcountry.net/m_factor
>
> >David Addleton wrote:
> > > I ordered ...online at REI.
> > > ...
> > > All's I can say is I've never met a retailer like REI for customer
> >service
> > > and, yeah, you can get gear for cheaper, but I've NEVER found customer
> > > service at any retailer as good as you get at REI
> > >
>
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